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For years Crystal Reports was the standard for ISVs looking to add reporting capabilities to their client-facing applications. Today, however, with the emergence of web-based, highly interactive reporting, the limitations of Crystal Reports have become a significant barrier to its use within embedded BI implementations, particularly for software companies that want to pursue a SaaS model and to deploy interactive dashboards and reports to their end users.
This paper discusses the challenges often faced by software companies still utilizing Crystal Reports for this purpose. By using the case study of Motionsoft, who migrated their product from a deployed model to a SaaS single instance, multi-tenant model, we will show how the limitations of Crystal Reports manifested themselves, how they overcame these problems, and the key differences between Crystal Reports and LogiXML in terms of architecture, report development, and output that made this possible.
Why Embedded Reporting?
ISVs and SaaS companies typically search for an embedded BI solution if there is a gap between what their customers are asking for in terms of reporting and what they’re able to provide in their application. Embedded dashboards and reporting offer several benefits to software companies, including the following:
• Faster time to market with a complete product offering
• Maintain focus on your core product while utilizing best-in-class BI capabilities
• Win faster and more often against competition with valuable information on users’ data
• Increase customer satisfaction and retention with self-service reporting and powerful analytics
• Create new revenue streams by offering new reporting features
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