Let's say that you're a Logi Support Plan customer. When you have a critical, operational issue, it gets addressed rapidly and within your service agreement, as you expect. But, what about those enhancement requests and non-critical product issues you report? What happens to them?

It's easy to imagine that these less-than-critical requests and issues will just get "filed" somewhere and forgotten. In fact, we hold a rather extraordinary meeting every week at LogiXML, where these issues and ideas get discussed in depth.

This meeting is attended by Logi staff from Support, DevNet, Pro Services, and Customer Service, and is presided over by product managers and our Director of Client Services. We go through every non-critical issue opened in the last week

Logi 10 includes an innovative new technology called Logi XOLAP (pronounced "zo-lap"). This includes a new super-element, the Dimension Grid, and a number of new supporting elements. Put on your 3-D glasses NOW and let's enter the world of online analytical processsing.

XOLAP uses data cubes; a cube is a collection of data that allows analysis in multiple "dimensions". Consider, for example, a spreadsheet. This is a classic arrangement of data in two dimensions: rows and columns.

What happens when we "stack" several identically-formatted spreadsheets, one behind the other? We can pick a specific cell in the front sheet and "drill through" it; we can examine and compare the values for that one cell on all of the sheets.