NuGen I.T. Uses Logi Ad Hoc to Deliver Powerful Queries for Insurance Industry Customers

About NuGen I.T.

The auto claims divisions of the property and casualty insurance industry worldwide are very successful in collecting data. For example, the automobile databases record all the loss information, vehicle type, parts, repair costs and a host of other data elements. Similar databases exist for the home insurance sector.

“The problem companies in this industry face is in pulling the right data out of these giant databases and delivering the right information to the professionals in the field at the right time who can use it to make the best and most qualified business decisions which result in successful cost management and efficiency,” according to Pete Tagliapietra, VP of Business Development at NuGen I.T. “Logi Ad Hoc helps our skilled professionals develop complex queries quickly and then present the results in exactly the way our clients want to see them.”

NuGen I.T. is a Nevada firm that develops and markets Web-based information sharing and information management software tools to the property and casualty insurance industry and its partners. The company is privately held and funded with private investment capital. With offices in Nevada, Kansas and California, the company currently provides integrated auto and homeowners’ claims processing, workflow and business process compliance solutions in Canada, Europe and the United States. NuGen I.T is an employee owned corporation; all of the key management and operational personnel have a vested interest in the success of the company.

The company staff and independent software development resources have extensive experience with auto insurance and collision repair software applications. All operational personnel are skilled knowledge workers, with first hand experience implementing and servicing software applications licensed and sold to the market segments served by NuGen I.T.

How LogiXML Helped

"Our mission at NuGen I.T. Inc. is to be an information management and business process compliance authority. We serve the insurance industry and its trading partners. We are taking a leadership role in assisting our customers in meeting their business objectives and integrating LogiXML products into our services is a key component of that program,” said Tagliapietra.

“As a company we are committed to improving operational effectiveness and efficiency to better manage administrative costs and in integrating 'Best of Class' open solutions into our customers’ operational environments. LogiXML helps us reach that objective through their server-based pricing model that allows us to send results via a browser-based client without incurring additional charges. We will always be known as a high value, low cost provider that is easy to do business with; so, expensive approaches from other BI firms like Cognos were eliminated immediately.”

As the direct repair program (DRP) business model expanded throughout the industry, participating collision repair shops and multiple shop organizations have experienced difficulty in achieving expected results of more cars through the door, improved repair cycle time and profitability. Also, there has been and continues to be a strong desire on the part of repairers to manage their work to insurance company key performance indicators (KPIs) and to be in compliance with their policies and procedures to ensure long lasting business to business relationships.

“Unfortunately, the repair industry continues to operate at a disadvantage by not having the business tools available to ensure DRP program compliance, measure performance and report results the same way their insurance partners measure them,” notes Tagliapietra.

“Some queries have as many as 1300 data elements to draw reports from. The parts estimate database application included 800-1100 data types. Logi Ad Hoc is exactly the power tool we need in this situation.”

It is well understood by collision repairers that the three estimating system providers have primarily focused their research and development resources to target the needs of the auto insurers. At the same time, they have done little to assist the collision repair industry by developing a new generation of business management tools for better information management and management reporting.

The Results

“Integrating Logi Ad Hoc into our solution allows us to help our clients overcome this problem in a number of ways. Not only can our skilled team build complex queries that identify actionable comparisons of relative costs of parts, repair service costs and fraud figures in a specific locality and match them against industry norms; but they can present that data in a ‘retail style’ interface that can be easily understood by field insurance adjusters who can then better negotiate the payment.”

One of the key, core business strategies of NuGen I.T. is to offer operational and business information management tools to collision repairers to meet all of their business needs in a cost-effective way. Not only must successful collision repairers manage and measure KPIs in the same manner as their insurance DRP partners, they must also operationally manage their businesses with information management tools that are fully integrated with each other to avoid the kind of administrative redundancies that are occurring today.

The menu of products offered by NuGen I.T. is priced with multiple options that are easily understandable and cost justifiable with any customer. Turnkey solutions as well as individual modules are available for licensing.

“ We really like working with LogiXML. The company offers a great value that works with our business model and their discipline of constant improvement of the products means that we can keep our service on the cutting edge of business intelligence technology,” concludes Tagliapietra.